Privacy Policy



Fashion Concierge UK Limited ("we/us/our") is committed to protecting and respecting your privacy.


This policy (together with our website Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, once you have downloaded and registered to use the 'Fashion Concierge 24/7' app (our App) on your mobile telephone or handheld device (Device), will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By signing up to use our App you are accepting and consenting to the practices described in this policy.


For the purpose of the Data Protection Act 1998 (the Act), the data controller is Fashion Concierge UK Limited, a company registered in England and Wales under company number 10433518, whose registered office is at The Bower, 211 Old Street, London EC1V 9NR, United Kingdom.


As set out in our Terms and Conditions of Supply, when you purchase products using our App, you are purchasing them from the third party retailers (Partner(s)) named on our App. It is important that you understand that the contract for the purchase of the products is between you and the relevant Partner. We are acting as agent on behalf of the Partners, which are the principals. You are not purchasing the products from us. We are authorised by the relevant Partners to conclude the contract on their behalf but we are not a party to that contract and you are not purchasing the products from us.

Information we may collect from you

We may collect and process the following data about you.


  • Information you give us. You may give us information about you by filling in forms within our App, or by corresponding with us (for example, by the instant messaging function within our App or by e-mail). This includes information you provide when you register to use our App, download our App, subscribe to any of our services (including asking us to source products to a particular specification for you), search for a product, place an order, share data via our App's social media function, enter a competition, promotion or survey and when you report a problem with our App, our services or the products you purchase from our Partners via our App. The information you give us may include your name, address, e-mail address, phone number, your Device's phone number, username, password and other registration information, financial and credit card information, and personal description and photographs.
  • Information we collect about you and your Device. With regard to each time you use our App, we may automatically collect the following information:
    • technical information, including the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number use by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, the language you have selected, browser plug-in types and versions;
    • details of your use of our App (including, but not limited to traffic data, weblogs and other communication data, location data, and the resources that you access); and/or
    • information stored on your Device, including contact information, friends lists, login information, photos, videos or other digital content, and check-ins.
  • Location information. We also use GPS technology to determine your current location. Some of our location-enabled services require your personal data for the feature to work. If you wish to use this particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by contacting us using the instant messaging function within our App or via email to dl-pt-fc-tech-it@fashion-concierge.com.
  • Information we receive from other sources. This is information we receive about you if you use any of the other websites or apps that are operated by companies within our group. In this case we will have already informed you when we collected that data if we intend to share that data internally and combine it with data collected on our App. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties including, for example, our Partners, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Uses made of the information

We use information held about you in the following ways:


  • Information you give to us. We will use this information:
    • to ensure that the content within our App is presented in the most effective manner for use by you and your Device;
    • to inform you and/or update you as to the status of any order you place through our App, the delivery status of the products to which any order is subject, and the return and refund status of your order (if applicable);
    • to permit carefully selected third parties to inform you and/or update you as to the delivery status of any order you place through our App, and to make requests for further relevant information required by such a third party in order to complete and/or approve your order;
    • to carry out our obligations, and permit our Partners to carry out their obligations, arising from any contracts entered into between you and our Partners and to provide you with the information, products and services that you have ordered from those Partners through our App, or the information and/or services you have requested from us;
    • to provide you with information about other goods and services provided by our Partners, as well as the services we offer that are similar to those that you have already purchased or enquired about, but you may choose to stop receiving this at any time by contacting us at dl-pt-fc-tech-it@fashion-concierge.com;
    • to provide you, or permit carefully selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (for example, through the instant messaging function within our App or via e-mail with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data (including our Partners), we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);
    • to notify you of changes to our service and/or our Partners' services; and
    • to ensure that content provided by us is presented in the most effective manner for you and for your Device.
  • Information we collect about you. We will use this information:
    • to administer our App for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our App to ensure that content is presented in the most effective manner for you and for your Device;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our App about goods and services that interest you or them; and
    • as part of our efforts to keep our App safe and secure.
  • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.


We may share your information with selected third parties including:


  • our Partners, other business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, or any contract you enter into with them; and
  • analytics and search engine providers that assist us in the improvement and optimisation of our App.

We may disclose your personal information to third parties:


  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and/or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms and Conditions of Supply or to protect the rights, property or safety of Fashion Concierge UK Limited, our customers, or others.

Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (the EEA). It may also be processed by staff who operate outside the EEA, but who work for us, or for us or for one of our suppliers. Such staff may be engaged in, among other things, the in-app tracking and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our App, or use our App in a particular way, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

Under the Act, you have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at dl-pt-fc-tech-it@fashion-concierge.com.


Our App may, from time to time, contain links to and from the websites and/or apps of our partner networks, advertisers and affiliates. If you follow a link to any of these websites and/or apps, please note that these websites and/or apps have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites and/or apps.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Cookies

Our App may link to content which uses cookies to distinguish you from other users. This helps us to provide you with a good experience when using our App and content linked through our App, and allows us to improve your user experience. By continuing to browse our App, and any content linked through our App, you are agreeing to the use of cookies.


A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your Device, or other device, if you agree. Cookies contain information that is transferred to your Device's hard drive.


The following cookies may be used:


  • Strictly necessary cookies. These are cookies that are required for the operation of content we may link through our App. They include, for example, cookies that enable you to log into secure areas of such content, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. These cookies recognise and count the number of visitors to content linked through our App, and to see how visitors move around and use that content. This helps to improve the way such content works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to content linked through our App. This enables such content to be personalised for you, for you to be greeted by name and for your preferences to be remembered (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to content we link through our App, the pages you have visited and the links you have followed. This information may be used to make the content linked through our App, and the advertising displayed on it, more relevant to your interests. This information may also be shared with third parties for this purpose.

You can block cookies by activating the setting on your Device that allows you to refuse the setting of all or some cookies. However, if you use your Device settings to block all cookies (including essential cookies) you may not be able to access all or parts of our App and/or content linked through it.

Changes to our privacy policy

Any changes we may make to our privacy policy or cookie policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or through the instant messaging function within our App. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to dl-pt-fc-tech-it@fashion-concierge.com.